Delivery, Postage and T&C’s

DELIVERY INFORMATION AND TIMES

On receipt of your order we aim to send out your product within 3-5 working days. All orders will be sent ‘signed for’ with Royal Mail. You shall be forwarded a tracking number once your order has been dispatched. Standard postage rates apply to all of the UK and Northern Ireland. This applies to UK postage only.

CHRISTMAS DELIVERY

Please place your order on or before AM on Friday 18th of December for the last UK standard posting date. You can of course continue to place an order after this date however it shall not be posted until January 4th, 2016.

DELIVERY OF PERSONALISED/HAND KNITTED/~CROCHETED PRODUCTS

For our bespoke, personalised, hand knitted and crocheted items such as Owls etc., we try our best to deliver within 14-21 days from when your order is placed. If you require your item earlier, please get in touch before placing your order to confirm with us whether or not this would be possible. For busy periods such as Christmas, please order your product as early as possible to avoid delay

METHOD OF DELIVERY

All orders are sent 1st/2nd class post with Royal Mail which can take approximately 3-5 days, however, it may take longer during busier periods such as Christmas. All our items are posted boxed with tracking. Please note that no item is considered lost with Royal Mail until 15 days from date of posting

INTERNATIONAL POSTAGE

All overseas products will be sent ‘International signed for’ with Royal Mail. An additional charge for countries outside Europe will be applicable. European and International deliveries with Royal Mail can take up to 5-10 days depending on location but are usually delivered sooner. Tracking details shall be forwarded on dispatch of your order. Over seas cut off dates for Australia are 1st of December 2015, America and Canada 5th of December 2015.

PACKAGING

All our products come beautifully wrapped using the most biodegradable packaging available

RETURNS POLICY

The Little Knit Kit Company hopes that you love your product as much as we do. If for some reason you are unhappy with your product, please return the item within 10 days, unopened in the same condition when purchased, we will then be happy to refund you. PLEASE NOTE THIS DOES NOT INCLUDE HAND KNITTED/PERSONALISED ITEMS/HANDMADE ITEMS and PATTERNS. If the packaging has been opened, then unfortunately we shall not refund the item.

BIODEGRADABLE

In order to help protect our environment, we only use biodegradable materials for all our hand knitted products, these include, organic merino, cotton, mohair, silk yarns, glass beaded eyes, wool felt, and toy stuffing

OTHER INFORMATION

In all our products we only use toy stuffing that is non toxic, non allergenic, flame retardant (BS 5852), Cleanliness (BS 1425) and European Standard (EN71 PT2). Our 100% Organic Yarn is certified organic by G.O.T.S (Global Organic Textile Standard)

SAFETY

Remember, never give a gift with small parts to a young child. Many of our knitting kits are suitable for ages 5+only

PURCHASING FROM OUR ONLINE SHOP

We currently accept payment through PayPal.  PayPal accept all major debit and credit cards and you do not have to hold an account with Pay Pal to make a payment. It is 100% safe and secure. If you do occur any problems please drop us a line and we will do our best to help

STOCKISTS

Please see our list of stockists where you can also but our lovely kits

YOUR PRIVACY

Your personal details are important to us, therefore we never share your details under any circumstances giving you peace of mind when shopping with The Little Knit Kit Company. We never view or store your credit card details

GETTING IN TOUCH

You can get in touch with us by using one of the following:- info@yarnneedlesandthread.co.uk, by using the contact page or you can write to us at: the little knit kit company 24 Westbourne Grove Sketty Swansea Wales UK SA2 9DT .